Fairbanks v. Superior Court

Opinion

Enacted in 1970, the Consumers Legal Remedies Act (Civ. Code, § 1750 et seq.) prohibits specified unfair and deceptive acts and practices in a “transaction intended to result or which results in the sale or lease of goods or services to any consumer” (id., § 1770, subd. (a)). The question we decide here is whether life insurance is a “service” subject to the act’s remedial provisions. We conclude that it is not. As this is consistent with the Court of Appeal’s decision, we affirm its judgment.

I

In November 2003, plaintiff Pauline Fairbanks filed a complaint in superior court, on behalf of herself and all others similarly situated, naming as defendants both Farmers Group, Inc., and Farmers New World Life Insurance Company (collectively, Fanners). Michael Cobb was named as an additional plaintiff in the third amended complaint, which is the pleading at issue here.

Plaintiffs Fairbanks and Cobb have alleged that they are California residents who have purchased Fanners’s policies of universal fife insurance and flexible premium universal life insurance. Fairbanks is a Farmers agent; Cobb, apparently, is not. Plaintiffs sought to bring this action as a class action on behalf of all persons who purchased similar Farmers policies between November 3, 1984, and December 31, 1996.

Life insurance is a contract of indemnity under which, in exchange for the payment of premiums, the insurer promises to pay a sum of money to the designated beneficiary upon the death of the named insured. (Estate of Barr (1951) 104 Cal.App.2d 506 , 508 [ 231 P.2d 876 ]; see Ins. Code, §§ 22, 101.) Because life insurance is not a “tangible chattel,” it is not a “good” as that term is defined in the Consumers Legal Remedies Act. (Civ. Code, § 1761, subd. (a).) Neither is life insurance a “service” under the act. An insurer’s contractual obligation to pay money under a life insurance policy is not work or labor, nor is it related to the sale or repair of any tangible chattel. Accordingly, we agree with the Court of Appeal that the life insurance policies at issue here are not services as defined in the Consumers Legal Remedies Act.

Because the statutory language is unambiguous, there is no need to consider legislative history (People v. Castenada (2000) 23 Cal.4th 743 , 747 [ 97 Cal.Rptr.2d 906 , 3 P.3d 278 ]), and we do so only from an abundance of caution. The legislative history of the Consumers Legal Remedies Act confirms our conclusion that it does not apply to life insurance. The California Legislature adapted this act largely from a model law, the National Consumer Act, proposed by the National Consumer Law Center at Boston College. (Assem. Com. on Judiciary, analysis of Assem. Bill No. 292 (1970 Reg. Sess.) Apr. 20, 1970, p. 1; see Reed, Legislating for the Consumer: An Insider’s Analysis of the Consumers Legal Remedies Act (1971) 2 Pacific L.J. 1, 11.) The model law expressly applied to insurance because it defined “services” as including “(a) work, labor, and other personal services, fi[] (b) privileges with respect to transportation, hotel and restaurant accommodations, education, entertainment, recreation, physical culture, hospital accommodations, funerals, cemetery accommodations, and the like, and fid (c) insurance.” (National Consumer Act (Nat. Consumer L. Center 1970) § 1.301, subd. (37), pp. 23-24, italics added.) Our Legislature omitted the reference to insurance in the definition of “services,” however, thereby indicating its intent not to treat all insurance as a service under the Consumers Legal Remedies Act. (See Hughes Electronics Corp. v. Citibank Delaware (2004) 120 Cal.App.4th 251 , 268 [ 15 Cal.Rptr.3d 244 ] [when a statute is modeled on a uniform act, deviation from the uniform act’s language is presumed to be deliberate and to reflect a different intent]; Berry v.

This intent is further confirmed by comparing the Consumers Legal Remedies Act’s definition of “services” with the definition of the same word in the Unruh Act (Civ. Code, § 1801 et seq.). In 1970, when the Legislature was in the process of drafting and enacting the Consumers Legal Remedies Act, the Unruh Act defined “services” this way: “ ‘Services’ means work, labor and services, for other than a commercial or business use, including services furnished in connection with the sale or repair of goods as defined in Section 1802.1 or furnished in connection with the repair of motor vehicles ... or in connection with the improvement of real property or the providing of insurance . . . .” (Civ. Code, § 1802.2, added by Stats. 1959, ch. 201, § 1, pp. 2092-2093, italics added.) We presume the Legislature was aware of this Unruh Act definition when it set about defining the same word in the Consumers Legal Remedies Act, and the language of the two definitions is similar in many respects, but the express reference to insurance in the Unruh Act definition is conspicuously absent from the definition in the Consumers Legal Remedies Act. The use of differing language in otherwise parallel provisions supports an inference that a difference in meaning was intended. (Miklosy v. Regents of University of California (2008) 44 Cal.4th 876 , 896 [ 80 Cal.Rptr.3d 690 , 188 P.3d 629 ].) Even under the quoted Unruh Act definition of services, moreover, insurance itself is not specifically included, but only “services furnished ... in connection with ... the providing of insurance.” (Civ. Code, § 1802.2.) Thus, the Unruh Act definition of “services” provides additional evidence that the Legislature did not consider insurance itself to be a service for purposes of consumer protection legislation.

The legislative history that has been brought to our attention does not explain why the Legislature omitted an express reference to insurance from the definition of “services” in the Consumers Legal Remedies Act. We do know, however, that the act’s final wording “was the product of intense negotiations between consumer and business groups, and represented a compromise between the two.” (Berry v. American Express Publishing, Inc., supra, 147 Cal.App.4th at p. 230, citing Reed, Legislating for the Consumer: An Insider’s Analysis of the Consumers Legal Remedies Act, supra, 2 Pacific L.J. 1, 8.) The omission or exclusion of insurance from the definition of “services” may have been one element of the compromise. It is also possible that the Legislature was influenced by the existence of a separate legislative scheme, the Unfair Trade Practices Act (Ins. Code, § 790 et seq.; see id., § 1620.2), for deterring unfair and deceptive practices in the insurance

Plaintiffs do not here argue that life insurance policies are goods within the meaning of the Consumers Legal Remedies Act. They do contend, however, that life insurance is a service under that law. In support of that contention, they rely first on a broad dictionary definition of “service” as including a “benefit” and a “contribution to the welfare of others.” (Merriam-Webster OnLine Dict, <http://www.merriam-webster.com/dictionary/service> [as of Apr. 20, 2009].) Insurance, or the providing of insurance, may well be a service within the meaning of these broad dictionary definitions. (See, e.g., Cates Construction, Inc. v. Talbot Partners (1999) 21 Cal.4th 28 , 54 [ 86 Cal.Rptr.2d 855 , 980 P.2d 407 ] [referring to insurance as a “ ‘quasi-public’ service”]; Egan v. Mutual of Omaha Ins. Co. (1979) 24 Cal.3d 809 , 820 [ 169 Cal.Rptr. 691 , 620 P.2d 141 ] [quoting a commentator’s characterization of insurance as “ ‘a vital service’ ”].) When the Legislature has provided a statutory definition for a term, however, courts must apply that definition when interpreting the statute rather than general dictionary definitions. (Bernard v. Foley (2006) 39 Cal.4th 794 , 808 [ 47 Cal.Rptr.3d 248 , 139 P.3d 1196 ].) As we have concluded, life insurance does not fit within the statutory definition of “services.”

Next, plaintiffs rely on decisions from other jurisdictions holding that insurance comes within the meaning of “service” as defined in similar consumer protection statutes. As the Court of Appeal pointed out, however, the statutes in those other states are differently worded and have broader applications than the Consumers Legal Remedies Act. For example, plaintiffs rely on McCrann v. Klaneckey (Tex.Ct.App. 1984) 667 S.W.2d 924 , which concluded that insurance is a service under Texas’s Deceptive Trade Practices Act ( Tex. Bus. & Com. Code Ann. § 17.50 ). Plaintiffs point out that the Texas statute defines “services” as “work, labor, or service purchased or leased for use, including services furnished in connection with the sale or repair of goods” ( Tex. Bus. & Com. Code Ann. § 17.45 , subd. (2)), a definition almost identical to the definition of “services” in the Consumers Legal Remedies Act. But plaintiffs fail to note that McCrann relied on the earlier decision in Dairyland County Mut. Ins. Co. v. Harrison (Tex.Civ.App. 1979) 578 S.W.2d 186 , which in turn relied on another provision of Texas’s Deceptive Trade Practices Act, which “provide[d] for the maintenance of an action by one who has been adversely affected by ‘the use or employment by any person of an act or practice in violation of Article 21.21, Texas Insurance Code ....’” (Dairyland County Mut. Ins. Co. v. Harrison, supra, at p. 190 .) It was this express incorporation of statutes regulating insurance that persuaded the Texas appellate court that the Texas consumer protection law applied to insurance. (Ibid.) California’s Consumers Legal Remedies Act has

Likewise distinguishable is the Colorado Supreme Court’s decision in Showpiece Homes Corp. v. Assurance (Colo. 2001) 38 P.3d 47 , holding that insurance was subject to regulation under the Colorado Consumer Protection Act. In reaching that conclusion, the Colorado high court noted that the Colorado law regulated goods, services, and property, that it did not define “goods” or “services,” and that it contained a definition of “property” that included “intangible property.” (Showpiece Homes Corp. v. Assurance, supra, at p. 57 .) The Colorado high court concluded that insurance was subject to regulation under the Colorado law either as intangible property or as services under a broad dictionary definition of that term. (Id. at pp. 57-58.) California’s Consumers Legal Remedies Act is unlike the Colorado law because it does not apply to intangible property or goods, and because it contains a restrictive definition of “services” that excludes life insurance. For this reason, the Colorado decision provides no persuasive authority for plaintiffs’ contention here.

Plaintiffs point out that in Massachusetts Mutual Life Ins. Co. v. Superior Court (2002) 97 Cal.App.4th 1282 [ 119 Cal.Rptr.2d 190 ], the Court of Appeal evidently assumed that the Consumers Legal Remedies Act applies to life insurance. The case is of no assistance to plaintiffs, however, because a judicial decision is not authority for a point that was not actually raised and resolved. (Miklosy v. Regents of University of California, supra, 44 Cal.4th at p. 900, fn. 7; People v. Knoller (2007) 41 Cal.4th 139 , 154-155 [ 59 Cal.Rptr.3d 157 , 158 P.3d 731 ].)

Next, plaintiffs rely on Civil Code section 1760, which states that the provisions of the Consumers Legal Remedies Act “shall be liberally construed and applied to promote its underlying purposes, which are to protect consumers against unfair and deceptive business practices and to provide efficient and economical procedures to secure such protection.” A liberal construction mandate affects statutory construction only when the statutory language is ambiguous and the intent of the enacting body is in doubt, however; it cannot be invoked when, as here, the meaning of the statutory language is not otherwise uncertain. (See, e.g., Brodie v. Workers’ Comp. Appeals Bd. (2007) 40 Cal.4th 1313 , 1323 [ 57 Cal.Rptr.3d 644 , 156 P.3d 1100 ]; Sierra Club v. California Coastal Com. (2005) 35 Cal.4th 839 , 856 [ 28 Cal.Rptr.3d 316 , 111 P.3d 294 ]; City of Huntington Beach v. Board of Administration (1992) 4 Cal.4th 462 , 472 [ 14 Cal.Rptr.2d 514 , 841 P.2d 1034 ].)

Finally, plaintiffs contend that if life insurance policies by themselves are not services as defined in the Consumers Legal Remedies Act, the work or labor of insurance agents and other insurance company employees in helping consumers select policies that meet their needs, in assisting policyholders to keep their policies in force, and in processing claims are services that are sufficient to bring life insurance within the reach of the Consumers Legal Remedies Act. We disagree.

As Farmers points out, ancillary services are provided by the sellers of virtually all intangible goods—investment securities, bank deposit accounts and loans, and so forth. The sellers of virtually all these intangible items assist prospective customers in selecting products that suit their needs, and they often provide additional customer services related to the maintenance, value, use, redemption, resale, or repayment of the intangible item. Using the existence of these ancillary services to bring intangible goods within the coverage of the Consumers Legal Remedies Act would defeat the apparent legislative intent in limiting the definition of “goods” to include only “tangible chattels.” (Civ. Code, § 1761, subd. (a).) We conclude, accordingly, that the ancillary services that insurers provide to actual and prospective purchasers of life insurance do not bring the policies within the coverage of the Consumers Legal Remedies Act.

The Court of Appeal’s judgment is affirmed.

George, C. J., Baxter, J., Werdegar, J., Chin, J., Moreno, J., and Corrigan, J., concurred.